Have questions ?

General questions

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• How do we interact with clients during a project ?

  We maintain transparent and structured communication with clients through regular meetings, emails, and project management tools to ensure alignment on goals, timelines, and deliverables.

• How is client communication managed throughout the project lifecycle ?

  We follow a predefined communication framework with scheduled status meetings, progress reports, and dedicated points of contact to ensure consistency and clarity at all stages.

• How do we handle changes in requirements ?

  All change requests are evaluated through a formal change management process, ensuring impact analysis, cost estimation, and timeline adjustments are reviewed and approved transparently.

• How do we ensure quality and timely delivery ?

  We follow industry best practices, quality assurance checkpoints, and milestone-based delivery to ensure solutions meet agreed standards and deadlines.

• What level of post-delivery support do we provide ?

  Post-delivery, we offer structured support and maintenance plans, including issue resolution, performance monitoring, and continuous improvement services.

• How do we ensure data confidentiality and client trust ?

  We adhere to strict data protection policies, confidentiality agreements, and security standards to safeguard client information throughout the engagement.

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Technological issues

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• What modern technologies and frameworks do we use ?

  We leverage modern frontend frameworks such as React and Next.js, backend technologies including Node.js, Java, and PHP, and cloud-native tools to build scalable, secure, and high-performance solutions.

• How do we use cloud platforms like AWS ?

  We utilize AWS services such as EC2 for compute, S3 for storage, RDS and DynamoDB for databases, and CloudFront for content delivery, ensuring reliability, scalability, and global reach.

• Which DevOps and automation tools are used ?

  Our toolchain includes Git and GitHub for version control, Docker for containerization, Kubernetes for orchestration, Jenkins and GitHub Actions for CI/CD, and Terraform for infrastructure automation.

• How do we monitor applications and infrastructure ?

  We use monitoring and observability tools such as AWS CloudWatch, Prometheus, Grafana, and centralized logging solutions to ensure high availability and proactive issue detection.

• Do we support microservices and scalable architectures ?

  Yes, we design microservices-based and event-driven architectures using containerized services, APIs, and message queues to support scalability and future growth.

• How do we manage deployments and updates ?

  Deployments are handled using automated pipelines with blue-green or rolling deployment strategies to ensure minimal downtime and seamless user experience.

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Commercial & Pricing Information

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• How is project pricing structured?

  Pricing is based on project scope, complexity, technology stack, and delivery timelines. We offer fixed-price, time-and-material, and dedicated resource engagement models.

• Do you provide customized quotations?

  Yes, every project receives a tailored quotation after requirement analysis, ensuring transparency and alignment with client expectations.

• What billing models do you support?

  We support milestone-based billing, monthly billing for ongoing services, and retainer-based models depending on the nature of the engagement.

• Are there any hidden or additional costs?

  No. All costs are clearly defined in the proposal and contract. Any changes in scope are discussed and approved before implementation.

• How are invoices and payments handled?

  Invoices are generated as per agreed milestones or billing cycles, with multiple secure payment options provided for client convenience.

• Do you offer long-term support or maintenance contracts?

  Yes, we offer flexible annual or monthly maintenance contracts that cover support, updates, monitoring, and continuous improvements.

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